Union Jackpots Casino Responsible Gambling

We are committed to safer gambling and to helping every player keep play fun and under control. We believe in clear, practical tools and supportive measures that allow people to manage their activity, protect their funds and take a break when they need to. Below you will find our key principles, the tools available on your account and practical guidance on spotting and responding to problem behaviour.

Player protection principles

We put player safety first by offering clear controls, prompt account checks where needed and a supportive approach to customers who want to limit or stop their play. We aim to make rules and options easy to find and simple to apply, and we will respond quickly to requests relating to responsible gambling.

Activity-control tools

You can control how you play using tools in your account or by contacting our support team. Typical options include deposit limits, loss limits, staking limits, session reminders and temporary account closures. We encourage players to set limits before they start and to review them regularly.

Deposit limits

Deposit limits let you restrict how much you add to your account over a chosen period. Limits can usually be set per day, per week or per month. You can increase or decrease limits in your account settings or request a change through support; increases may take a short cooling-off period before they take effect.

Loss limits

Loss limits help you cap how much you can lose over a set time. These limits work alongside deposit controls and can reduce risk of chasing losses. If you find your losses are higher than you expected, consider lowering limits or taking a break.

Time limits and session reminders

Session time limits and pop-up reminders are available to prompt you to take breaks. You can activate regular reminders and set maximum session lengths to help keep play within planned timeframes.

Self-exclusion and account breaks

If you need a longer break we provide temporary account suspensions and formal self-exclusion options. Self-exclusion can be applied for a range of periods and will block access to your account. If you need immediate help to stop playing, contact support and ask for an account closure or self-exclusion.

Recognising signs of problematic behaviour

Warning signs include spending more time or money than intended, chasing losses, neglecting other responsibilities, or hiding activity from family. If you or someone close to you shows these signs, consider using limits, taking a break or seeking external support.

Practical tips for staying in control

Set realistic deposit and time limits, stick to a budget, use session reminders, avoid gambling when stressed or under the influence and do not view gambling as a way to solve financial problems. Talk openly with family or friends if you feel your play is changing.

Professional help and support organisations

If you need further assistance we recommend reaching out to specialist organisations for confidential advice and support. In the UK these include GamCare and BeGambleAware, and you can also consider registering with GAMSTOP for independent self-exclusion across multiple operators. For immediate support, contact one of these organisations or our support team to discuss next steps.