Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. We offer fast, practical assistance via live chat, email and phone so you can resolve queries about deposits, withdrawals, bonuses or account verification. For billing, security or dispute enquiries our staff will guide you through next steps, required documents and escalation routes; contact us anytime using the convenient channels listed below. You can also use the in-site help centre for FAQs.
| Department | Contact |
|---|---|
| Customer support | [email protected] / Live chat (24/7, live replies typically within 15 minutes) |
| General enquiries | [email protected] (general enquiries, response within 24 hours) |
| Affiliate enquiries | [email protected] (affiliate programme, account manager on request) |
| Phone | +44 20 7468 3951 (Mon–Fri, UK support line) |
| Working hours | Mon–Fri, 09:00–18:00 (email replies outside hours) |
Email Support
Email is the preferred way to contact us for detailed requests, account-related issues or when you need to submit documents. Please send your message to [email protected] and include a clear subject line, your full account details and up-to-date contact information. Providing precise details helps us resolve cases faster and avoids delays in verification or payout queries.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries receive a first reply within one business day. Simple requests are often handled via live chat or email the same day; more complex cases, such as account verification or payment investigations, can take longer depending on their nature and may require additional information. We will keep you updated as work progresses.
Feedback
We welcome your feedback, suggestions, and ideas to improve the site. Please share what you liked, what needs fixing, or any new features you'd like to see. All submissions are reviewed carefully by our team and help shape updates to the service and user experience. Thank you for helping us make the casino easier and more enjoyable to use.