Privacy Statement
This Privacy Policy explains how we collect, use and protect the personal data you provide when you create an account, play or interact with Union Jackpots Casino. We take your privacy seriously and set out below the types of information we gather, how we use it, who we may share it with and how you can exercise your rights.
Types of data we collect
We collect information that is necessary to provide our services, to operate your account and to comply with legal and security obligations. We limit collection to what is relevant for those purposes.
Personal data
Personal data includes name, date of birth, contact details, residential address, identity documents submitted for verification and account credentials. We also keep records of communication you send to us and any correspondence needed to resolve queries.
Technical data
Technical data covers device information, IP address, browser type, operating system, device identifiers, location data (as permitted), and activity on the site such as pages visited, games played and session times. We use this to maintain and improve the service, and to detect abuse.
Transactional data
Transactional data includes deposit and withdrawal history, payment instrument details as provided to our payment processors, bet and play history, bonuses applied and any chargebacks or disputes. This information is retained to process payments and prevent fraud.
How we use your information
We use data to operate your account, process payments, carry out identity checks, provide customer support, and to prevent money laundering, fraud and other unlawful activity. We may also use information to improve our service, for analytics and for regulatory compliance. Where we use data for marketing, we will obtain your consent where required.
Data protection practices
We protect personal data using technical and organisational measures such as encryption, access controls, regular security reviews and staff training. Access to personal data is limited to personnel and service providers who need it to perform their roles. We retain data only as long as necessary for the purposes described and in line with legal obligations.
Cookies and tracking technologies
We use cookies and similar technologies to enable core functionality, to measure performance and to personalise your experience. Cookies fall into categories such as essential, functional, performance and advertising. You can manage cookie preferences via your browser or through our cookie settings where provided.
User rights
You have rights to access, correct and request deletion of your personal data, and to object to or restrict certain processing. You may also withdraw consent where processing is based on consent. To exercise your rights, use your account settings or contact our support team at [email protected]. We will respond in line with applicable law.
Information sharing and third parties
We share personal data with service providers such as payment processors, identity-check vendors, fraud prevention services and analytics providers. These partners process data on our behalf under contract. Where transfers occur outside the UK, we ensure appropriate safeguards are in place.
Access, correction and deletion of data
You can review and update certain account information in your account settings. For other requests, contact [email protected]. We will verify identity before implementing changes to protect your account and other users.
Privacy policy updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be notified via the website or by email where you have provided one. Please review the policy periodically for updates.