General Terms and Conditions

These Terms and Conditions explain the rules that apply to your use of Union Jackpots Casino. They set out the relationship between you and us, describe your responsibilities when using the platform and explain how our services, promotions and payments operate. By registering an account or using Union Jackpots Casino you accept these terms.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only you may use your login credentials. You must notify us immediately if you suspect unauthorised access. We may restrict, suspend or close accounts where we reasonably suspect fraud, money laundering, collusion, or breach of these terms. We permit one account per person unless we agree otherwise in writing.

Eligibility requirements

To open an account and use our services you must be at least 18 years old and legally permitted to gamble where you are located. You must provide truthful information during registration. We may refuse service, block access, or close accounts where local law prohibits participation or where we cannot verify eligibility.

Acceptable platform use

Use of the platform must be lawful and fair. Prohibited conduct includes use of multiple accounts to avoid limits, manipulation of games or markets, exploiting software errors, and any activity intended to deceive or harm other users or the platform. We monitor activity and may apply limits, withhold funds, or close accounts where misuse is detected.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms that apply in addition to these conditions. Each offer will state eligibility, wagering requirements, game contributions, maximum bet limits and any withdrawal restrictions. Where verification is required we may delay or withhold bonus credits or winnings until checks are completed. We reserve the right to cancel or amend promotions at our discretion.

Deposits and withdrawals

Payment methods available to you are shown in the cashier. Minimums, maximums, processing times and any fees are displayed at the point of transaction and may vary by method and currency. Withdrawals are subject to identity checks and any outstanding verification. We may require you to wager a deposit a minimum number of times before a withdrawal is permitted, and we may apply reasonable limits to withdrawals to manage risk.

Dispute resolution

If you have a complaint, contact our customer support team and provide relevant details. We aim to investigate and resolve disputes promptly. If you remain dissatisfied you may pursue legal remedies available to you. We will apply the law that governs these terms and will provide information on applicable procedures on request.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via the platform or by email where you have provided one. Continued use of your account after notice of changes constitutes acceptance. If you do not accept an update you should stop using the services and close your account.

Responsible use

We support safe play and provide tools such as deposit limits, time-outs and self-exclusion. Contact support to request changes or to obtain information on responsible gambling resources. We may apply limits or suspend accounts where play is considered harmful or in breach of these terms.